Terms of Hire

From The Craftbox, Toybox & Pantry – Terms and Conditions

To comply with Distant Selling Regulations please read the terms and conditions of event bookings:

Cancellations:

You have 7 working days in which to cancel your booking and receive a refund of the monies paid. This applies from the day after your booking is made and does not include weekends or bank holidays. So if for example you make a booking on Wednesday you will have 7 working days from the Thursday, meaning you can cancel right up to and including the following Friday. Cancellations will incur a £5.00 administration fee.
You have the right to cancel your booking at any time however the following penalties will apply depending on the notice period given:
Less than 14 days prior to the event: Full loss of paid monies unless a replacement stall holder can be found. In this case you will receive a full refund less a £5.00 administration fee.
Between 14 and 28 days prior to the event: 75% loss of paid monies unless a replacement stall holder can be found. In this case you will receive a full refund less a £5.00 administration fee.
Between 28 and 60 days prior to the event: 50% loss of paid monies unless a replacement stall holder can be found. In this case you will receive a full refund less a £5.00 administration fee.
60 Days or more prior to the event: £5.00 administration fee.
This policy applies only to non-business customers. If you are a business then the distant selling regulations do not apply therefore the booking fees are non-refundable unless the event is cancelled by Fromthe Craftbox or Fromthe Toybox.
Deposits are sadly non-refundable.
ALL CANCELLATIONS MUST BE MADE IN WRITING TO THE POSTAL ADDRESS PROVIDED OR BY EMAILING enquiries@fromthecraftbox.co.uk

Event Cancellations by From The Craftbox, Toybox & Pantry:

In the unlikely event that From The Craftbox, Toybox & Pantry have to cancel an event you will be given a full refund. You will be notified of this via our central email address.

Event Bookings and payments:

Bookings will only be fully confirmed on receipt of full payment and the supplying a copy of your up to date public liability insurance policy.
In the event that a deposit of £10 (Winchester Guildhall runs a separate deposit scheme) has been paid where an Event is greater than 3 months between Booking date & Event date, balances are required to be settled no later than 6 weeks prior to the Event date you are attending between February and September. The balances for all Autumn/Christmas events held between October and December need to be settled by 1st September at the latest. In the Event you wish to place a group booking, further considerations can be considered on an individual basis.
By booking a stall/pitch, you are agreeing to donate a small inexpensive prize which will go in to the Events Hamper Prize Draw. This is then presented to one lucky visitor who has signed up for our enewsletter at the event you are attending as a stall holder. The item where possible should relate to your stall and please attach your business card/details on the item to promote yourself).
Stallholder upon providing their kind donation, will receive a stallholder loyalty stamp worth £1, which they can collect at each Market and exchange for a discount off of a future Event cost.
If you are unable to attend please do let us know at your earliest convenience.
By booking with us you are agreeing to receiving emails and monthly stallholders enewsletter from From The Craftbox, Toybox & Pantry regarding our future events and news.

How to pay:

You can make your payment, whether its a deposit, stall fee or balance to either:

Barclays If a reference is required, please simply use your name (please email fromthecraftbox@mail.com to let us know you have made a payment and then we will email you a confirmation of receipt) Sort Code 20-79-29 Account Number 60766275
Paypal fromthecraftbox@mail.com
Cheques should be made payable to Fromthe Craftbox and please post them to Miss M L Duffy 27 Tintern Road, GOSPORT PO12 3QN ensuring your name and which event booking you are making payment for are written on the reserve side of your cheque.

Stalls/Pitches:

Your stall/pitch size will depend on the event you are attending. In most cases you the standard booking will provide/allow for a 6ft by 2.5ft table (approx) and your total space will be 6ft by 5ft (approximately).
If you require additional space greater than the above or require the use of electricity, please ensure you advise this on your booking form in the relevant section to ensure you are correctly located.
Additional space is subject to availability and can carry an additional cost and is limited generally unless otherwise stated is only one extra area per table booked. If you feel you require a double stall/pitch, you can book two tables simply by changing the quantity option.

Public Liability Insurance:

You are advised to be covered by your own public/product liability insurance policy and details of your said policy MUST be provided at time of booking to complete the transaction.

Fromthe Craftbox, Toybox & Pantry cannot be held responsible for any damage to your stock or theft, so please do ensure you have relevant insurance.

If you do not have a policy you can choose to use Fromthe Craftbox, Toybox & Pantry opt out disclaimer, which is available upon request. Please note that only non business traders can take this option up and limits maybe placed on the amount of Events you can book on an annual basis, due to only showing as a casual stallholder.

Stall Holders Information:

An email will be sent to each stall holder via Mailchimp with full set up details for the each event you are attending approximately two weeks prior to the date of the event (Generally sent on the Monday just shy of two weeks prior), with the final floor plan emailed on the Wednesday prior to the Market date.
Please adhere to the set up (generally 1 hour) and break down times (30mins – 1 hour) accordingly and we kindly ask that you leave your area as you found it.
Please ensure that you arrive at the event no later than 30 minutes prior to its commencement to set up or ensure you have made contact with ‘Fromthe Craftbox, Toybox & Pantry’ in the event you are running late to the event. Any unclaimed tables will be reassigned or removed to avoid opening with empty stalls.
Please do not bring any extra items that will not fit on your table unless you have been allocated and agreed additional space.
Please ensure that you have a table cloth and that it covers the entire frontage of you table.
Your stall must be kept tidy and you must eliminate trip hazards and prevent your stock from being stacked too high so as to cause a hazard.
Any electrical goods you use must be PAT tested. You cannot use electrical items on your stall without a valued PAT testing labels/certificates.
We do try but cannot guarantee free parking at our chosen venues, so please do ensure that you have sufficient funds to pay for parking on arrival.
From The Craftbox, Toybox & Pantry will advertise in as many places as possible, please do see and read our separate advertising page and standards prior to booking. Advertising both on social media and physical documents for example using local publications to the venues location, flyers, craft based websites such as ukcraftfairs.com, “what’s on” websites for Hampshire, as well as twitter and Facebook but Fromthe Craftbox, Toybox & Pantry cannot be held liable for poor turnout/footfall due to weather conditions or reasons out of our control.
You cannot leave the event early (unless there is an emergency which is notified to the organiser), as it is unfair on the other stall holders.